I keep asking myself why service oriented organizations in Europe do not seem to be able to deliver the same quality as in some US based companies can be found. In Europe service levels are so bad it really makes me angry, most companies think it is okay to deliver a 24×7 service but not react for over 12 hours on your questions. Even though they would cost them not more as 5 minutes to solve.

Is it really that hard ? I know this is not true, it is possible, but why are they not delivering ? I have only one word for it incompetence ! yes, the majority of European service oriented companies are incompetent to deliver what they sell.